PUBLICATIONS - BUSINESS EDUCATION FOR THE 21st CENTURY

Business Development Manuals

all 10 on one order form


  • Business Diagnostic Tools
  • Business Planning Manual
  • Business Strategy
  • Competitive Manufacturing Manual
  • Customer Service
  • Entrepreneurs Homestudy Manual
  • Feasibility Study Manual
  • Leadership Development Manual
  • Management Development Manual
  • Marketing Planning Manual
  • Project Management Development Manual
  • Tenders & Proposals
  • Further information and Order Form PDF format


    Business Diagnostic Tools for Consultants and Managers

    This manual has been designed to assist in diagnosing key areas of any business and then assist in planning measurable improvements.


    The manual contains lists, tables, matrixes and a host of other consulting and planning tools in colour.

    After many years in it’s gestation period this Business Diagnostic Tools manual has been created specifically for use
    as a stimulating hands-on aid, reference and prompt with numerous checklists for Consultants and Managers as well as
    anybody else with a beneficial interest in Business Diagnostics and the business improvements that can follow
    meaningful diagnosis.

    This manual is the result of ‘hands on’ managerial and consulting experience as well as academic studies and lecturing in a wide range of business topics.

    Further information and Order Form PDF format


    Business Strategy - for the 21st century

    Use this Business Development Manual to improve and refine your business strategies.


    Strategic Planning is an organisation-wide process to identify strategic direction, including vision, mission, values and overall goals.Development Manuals.

    It is generally agreed that a Business Plan will greatly assist any business to commence, grow and prosper, as well as assist in raising finance and venture capital. In Australia in particular, formal Business Planning has not been widely practised or adhered to, and it is only in fairly recent years that it has become almost mandatory in some instances.

    Strategic Planning determines where an organisation is going over the next year or more, how it's going to get there and how it will know if it got there or not.

    Further information and Order Form PDF format


    Customer Service - for the 21st century

    Use this Business Development Manual to improve and refine your customer service skills.


    This manual, is intended as an aid and prompt for those who wish to pursue Competitive and Lean Manufacturing.

    What did you do to delight your customer yesterday? What will you do to delight your customer today? What does your customer really want? This new manual is especially aimed at those involved in customer service issues, and will also be of immense assistance to most people in business and service organisations.

    Further information and Order Form PDF format


    Competitive Manufacturing Manual

    Use this manual to kick start the implementation of your own Competitive / Lean Manufacturing system.


    This manual, is intended as an aid and prompt for those who wish to pursue Competitive and Lean Manufacturing.

    A shift is occurring in manufacturing around the world. Manufacturers throughout industries from automotive to aircraft to paint to computers to furniture and on and on are moving to a different system of production called Lean Manufacturing. We are not talking about adding some new techniques onto how we now build products, but actually changing the way we think about manufacturing.

    Further information and Order Form PDF format


    The Entrepreneurs Homestudy Manual

    This manual contains countless prompts and checklists to enable people at any level of business to advance their business skills.


    If you possess an entrepreneurial mind and wish to pursue your entrepreneurial leanings by learning more about a range of important business issues this manual is ideal for you.

    In this manual we look at wide ranging critical business issues and howto issues for entrepreneurs including, What is an
    Entrepreneur? Writing your own Business Plan, Strategic Planning, Writing your own Marketing Plan, Making a Sales Presentation, Finding a Sponsor for your Business and Leadership.

    Further information and Order Form PDF format


    The Entrepreneurs Homestudy Manual

    This manual contains countless prompts and checklists to enable people at any level of business to advance their business skills.


    If you possess an entrepreneurial mind and wish to pursue your entrepreneurial leanings by learning more about a range of important business issues this manual is ideal for you.

    In this manual we look at wide ranging critical business issues and howto issues for entrepreneurs including, What is an
    Entrepreneur? Writing your own Business Plan, Strategic Planning, Writing your own Marketing Plan, Making a Sales Presentation, Finding a Sponsor for your Business and Leadership.

    Further information and Order Form PDF format


    Feasibility Study Manual

    Everything - and more - you need to assist with writing your own quality Feasibility Study.

    Further information and Order Form PDF format


    Leadership development manual

    Are you Leadership material? This manual can assist your Leadership
    aspirations!


    Leadership continues to be one of the most pressing problems facing any business. The business press reports on leadership problems and leadership changes on an almost daily basis.

    Leadership is a most challenging and difficult form of work. Some leaders appear to be naturals whilst other designated leaders struggle to achieve and to even survive as leaders.

    We all feel the impact of leadership - we may be in awe of leadership, we may oppose it, but we are always aware of its presence. And yet leadership is difficult to describe. Where do we start? Do we offer definitions or do we identify the skills and characteristics required for leadership?an international award winning writer (published in 4 languages) of more than 30 popular business skills ‘how-to’ books. There are five components that define the productivity of the

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    Management Development Manual

    Use this Management Development Manual to improve and refine your management skills


    Any manager of any business will constantly be faced with a number of issues with the potential to have an impact on their business, whether the issues are positive or negative.

    This management development manual concentrates on what an empowered manager is expected to do in an organisation that is prepared to delegate real management skills, with the expectation of the manager being able to produce tangible and measurable results by performing four basic tasks in the running of the business - planning, leading, organising and controlling.

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    Marketing Planning Manual

    Use this manual to write and to kick start the implementation of your own Business Plan Ideal planning aid and / or work book.


    In our experience marketing is one of the least understood areas in business, especially by small business and service professionals. Marketing in fact embraces everything that your business does in order to create awareness of your business and your products and services, to create sales and then retain those customers or clients.

    Marketing is a relatively new discipline which came to prominence in the second half of the twentieth century. Its cornerstones are the four P’s of marketing - product, place, price and promotion. In this publication we have set out to provide and explain the basics of marketing so that its principles can be taken up by those concerned with marketing a business as well as business students.

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    project management development manual

    What are project managers expected to do and how should they do it?


    Projects are critical to the success of any organisation. They are the activities that result in new or changed products, services, environments, processes and organisations. Projects increase sales, improve customer satisfaction, reduce costs, improve the work environment, and result in other benefits.

    Projects are the means for making all changes in the organisation. They represent a significant expenditure of money and critical resources. Projects are the means to create new products and services, enhance and remove deficiencies from existing products, implement or improve business processes, do anything that requires action within a finite time frame to establish a base for continued operations.to’ books.

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    Tenders and proposals

    Use this manual as a prompt to prepare winning professional tenders and proposals and contains many easy to use and follow formats. Also details how to prepare of Request for Tender.


    A tender is an opportunity to enhance your business. By preparing and winning a tender your organisation has the opportunity to make profits and to also enhance the reputation and standing of your business in the market place.

    Most people involved in a business organisation have had or will have cause to write a detailed Tender, Proposal or Quotation at some time. Some of these documents can be very complex and detailed and run to hundreds of pages and involve a vast amount of time and research, while others may be a simple one page.

    Winning a large percentage of the proposals you prepare can obviously be the difference between a having a business which rolls along making modest profits (or none) and one which makes handsome profits. Many businesses are happy if they win one in three proposals while many are lucky to win one a year!

    Further information and Order Form PDF format